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Contact us
Questions about sizing, an order on its way or a return? Email us and a real person answers. We reply within 24 hours.
We aim to respond to your inquiries within 24 hours. Call us +1 786 228 4156
Monday to Friday | 09:00 – 17:00 (PST) Where is my order? Track your parcel with the number from your shipping email. Frequently asked questions Sizing, delivery, returns and payment, answered.
Contact Information
- Store name: The Cross Boutique
- Company name: Shoplex Solutions s.r.o.
- Company Address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
- Company nr.: 29718325
- VAT nr.: CZ29718325
- Phone: +1 786 228 4156
- Email: support@thecrossboutique.com
- Monday to Friday | 09:00 – 17:00 (PST)
Weekends | 11:00 – 16:00 (PST)
Fulfillment: United States orders are fulfilled through our fulfillment partner (3PL). Shoplex Solutions s.r.o. / The Cross Boutique is the merchant of record. Returns: email support@thecrossboutique.com for the return shipping address after approval.
We aim to respond to your inquiries within 24 hours.
Send us a message
Fill in the form and we will get back to you by email. Include your order number if your question is about an order already placed.
Answers in one click
Shipping & delivery
Free US shipping on every order. Tracking on every parcel — see the shipping policy for prep and delivery windows.
Shipping policyReturns & refunds
Thirty days from delivery. We send you the return instructions once your return is accepted; return postage is paid by you.
Return policyPayment & security
Every payment runs over an encrypted connection. The methods we accept are listed in full on the payment policy.
Payment policy