Refund policy

Last updated: September 16, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thecrossboutique.com or through our contact page.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is arranged and paid by you in every case, including where the item is defective, damaged or not what you ordered.

You can always contact us for any return question at support@thecrossboutique.com.

Where to return

After we approve your return, we will email you the return shipping address and packing instructions. Returns are processed via our fulfillment partners. The address we send you is the only valid return address for that order.

Do not ship returns to our Prague registered office — it is not a returns depot. Always wait for return approval and instructions before sending a parcel.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on custom or personalized items, or on gift cards. Sale items can be returned under the same 30-day policy. Items must be unworn, with tags, and in original packaging.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@thecrossboutique.com.

Contact Information

Store name: The Cross Boutique
Company name: Shoplex Solutions s.r.o.
Company Address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Company nr. (IČO): 29718325
VAT nr. (DIČ): CZ29718325
Phone: +1 786 228 4156
Email: support@thecrossboutique.com
Monday to Friday | 09:00 – 17:00 (PST)
Weekends | 11:00 – 16:00 (PST)

Orders are fulfilled by our fulfillment partners. Returns: contact support@thecrossboutique.com for the return shipping address after approval.

We aim to respond to your inquiries within 24 hours.

You can also reach us through our contact page.

Size	US	Bust (in)	Bust (cm)	Waist (in)	Waist (cm)	Length (in)
2XS	00	30–31	76–79	23–24	58–61	23
XS	0–2	31–32	79–81	24–25	61–64	23.5
S	4–6	33–35	84–89	26–27	66–69	24
M	8–10	36–37	91–94	28–30	71–76	24.5
L	12–14	38–40	97–102	31–33	79–84	25
XL	16	41–43	104–109	34–36	86–91	25.5
2XL	18	44–46	112–117	37–39	94–99	26
3XL	20	47–49	119–124	40–42	102–107	26.5
4XL	22	50–52	127–132	43–45	109–114	27
5XL	24	53–55	135–140	46–48	117–122	27.5