Shipping policy

Last updated: September 16, 2026

At The Cross Boutique, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your knitwear.

The Cross Boutique is operated by Shoplex Solutions s.r.o. (Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic). United States orders are fulfilled via our fulfillment partners.

1. General Shipping Information

  • We currently ship throughout the United States.
  • Orders are fulfilled by our fulfillment partners for delivery within the United States.

2. Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.
  • During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

  • Free Shipping – We offer free shipping on all orders within the United States, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 5–10 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 2:00 PM
  • Time Zone: (PST) Pacific Standard Time – Los Angeles

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: support@thecrossboutique.com or through our contact page. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to reflect operational changes or to improve our service. The latest version will always be available on this page. (Last updated: 09/16/2026)

See also our Return & Refund Policy, Payment Policy, Terms of Service and Privacy Policy.

Contact Information

Store name: The Cross Boutique
Company name: Shoplex Solutions s.r.o.
Company Address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Company nr. (IČO): 29718325
VAT nr. (DIČ): CZ29718325
Phone: +1 786 228 4156
Email: support@thecrossboutique.com
Monday to Friday | 09:00 – 17:00 (PST)
Weekends | 11:00 – 16:00 (PST)

Orders are fulfilled by our fulfillment partners. Returns: contact support@thecrossboutique.com for the return shipping address after approval.

We aim to respond to your inquiries within 24 hours.

You can also reach us through our contact page.